Notation based on the Specified Commercial Transactions Law

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Store name : Tokyo Seek

English name : Tokyo Seek

Distributor : Zuikyo LLC

Representative manager : 

Hiroyasu Satoh

Operation manager (store manager) : 

Munemoto Honami

Location:　1-41-1 Okino, Wakabayashi-ku, Sendai City, Miyagi Prefecture, JAPAN

Postal code : 984-0831

Bank accounts

Holder : Zuikyo (Do

Rakuten Bank Second Sales Branch (252) Ordinary Account Number: 7626482

URL : https://www.tokyo-seek.com

Saitama Office (warehouse)

2-8-13 Central, Warabi City, Saitama Prefecture 335-0004

Product Management : 

AMBITIOUS co., ltd

3F, CO MOTOMACHI building, 2-17-21 Honmachi, Aoba-ku, Sendai City, Miyagi Prefecture, JAPAN

Prompt

Bank transfer : Within 3 days after ordering

* If the transfer cannot be confirmed within 3 days, your order will be canceled.

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Necessary charges except the product price

1. Shipping

  Details are shown on each product page

2. Bank transfer fee

  Please pay to your bank

Delivery time

● Estimated shipping date: 2-3 business days after ordering

* In the case of bank transfer , 2-3 business days after the transfer confirmed

* We will send a email to you after shipping

* If you request the author's autograph card, it will take 1 business day more

● If the goods of your order are out of stock, it may take a maximum of about 7 business days before the arrival to the product.

● In addition, please check the details of "content on homepage" and "content of e-mail".

payment method

 1. Credit card payment

 2. Bank transfer

About returns and exchanges

● As soon as you receive the item, please check if the item you ordered is same to the one you ordered.

● We make effort to ensure the quality of our products, but if they are damaged or soiled, we will immediately return or exchange them.

● We will pay the full cost of returns and exchanges due to defective products.

● If you wish to return or exchange the product, please let us know by email or phone within 3 days after the product arrives. We will contact you as soon as possible.

● Please note that we will not accept return or exchange after 3 days since the product arrived.

● Customers need to pay the shipping charges for returns and exchanges due to customer’s reason.

The following cases may not be able to meet your request for returns or exchanges.

 a. If you wish to return or exchange for your convenience

 b. If you do not contact us within 3 days of after the product arrives.

 c. If it is opened or not used.

 d. If the product is out of stock.

 e. If the content is not specified (color, atmosphere, texture, sensory size, etc.) on the product page, and different from what you imagined.

 f. Items on sale

Returned or exchanged due to defects, misdelivery, or shortage

● Product quality ・We take all possible measures to manage the product, but if there is a defect, misdelivery, or shortage of the product, please be sure to contact us within 3 days after arrival.

We will inform you how to return it.

Please note that we will not accept returns after 3 days after arrival due to credit card payment procedures and accounting system.

● If you wish to exchange the product, the same one (same color and size) will be exchanged, but if an exchange product is not available, we will contact you.